I had a great experience! My sales person, Claire was professional and knowledgeable. She showed me the exact car I inquired about as well as several alternatives. The negotiating process was straight forward and fair, and so was the trade in evaluation. I highly recommend Crestmont Cadillac.

Jack Evans Professional; knowledgeable; honest and courteous - traits that seem to be hard to come by in this high-tech, press 1 for this or press 2 for that world. Fortunately, Crestmont Cadillac can boast such qualities in its service representative, Jack Evans. I am the type of consumer that does not hesitate to make known instances of bad customer service and equally diligent to make known excellent customer service. My car purchase from Crestmont Cadillac was in 2007, and since that time, each and every time my vehicle has needed service or repair, Jack always provided the information necessary for me to make a sound decision regarding the particular service or repair. Jack is always attentive upon each and every visit to the service area. His quality of customer care never wavers. Recently, during his hiatus, except for an emergency repair when my car was towed to the dealership, I held off all other service until Jack returned. Quite frankly, Jack is the major factor in my continuing to bring my vehicle to Crestmont Cadillac He truly is an asset to the dealership. In a world of waning customer care, Jack Evans is the type of person you want on board representing your company.

Remarkable Experience! I have to thank Alex, Ray, Debbie, and the entire staff for the professionalism that was displayed during the purchase of my 2010 SRX. Ray Pointer represents the dealership well. His visibility in the community has earned him a reputation of being the utmost professional salesman. Based solely upon his well deserved reputation, I knew that I wanted to work with Ray and Crestmont. Mere words could never adequately convey how my overall sales experience with the dealership was, simply put, unparalleled. The entire staff went above and beyond "good customer service". Their service could only be rated as exceptional! Within 2 hours after driving my new vehicle 2.2 miles from the dealership, I had the misfortune of having a "parked" vehicle left in drive, collide with my vehicle which was parked at the same restaurant. I was very impressed that after being advised by Beachwood Police Office Piro of this unfortunate incident, Alex called me that night to inquire about my well being. He reassured me that the body shop was more than capable of restoring my vehicle to its original condition. Not surprising, he was right. Debbie and the body shop staff worked diligently to repair my vehicle to its original condition. It is my pleasure to be a Crestmont Cadillac customer. I look forward to our continued relationship as my experience was remarkable.

Great service dept. especially Julie I want to recognize Julie, who works in the Service Department. This young woman went out of her way to resolve our recent vehicle problem, and consistently demonstrates patience, professionalism and above all an outstanding work ethic that seems to be missing in society today. We have been long time customers of Crestmont Cadillac and purchased our STS from them largely because we are so very pleased with the service department.

Great Customer Service Wonderful service, and they spent a lot of time with me putting together a new deal after I delayed over getting a 4-door or 2-door stye. I'm glad I waited and am enjoying my CTS.

Wow that was easy Never had an easier time buying a car. The whole thing was simple, straight forward and efficient. The staff was very friendly and I never felt like I was being pushed around. Great experience!

Great dealership, very helpful and professional I have bought two Cadillacs from Crestmont in the last five years. I just got a new SRX and I love it! The people at Crestmont are always friendly and welcoming and not cheesy sales people. The service department is great- I love their extended hours and that they give me a free car wash whenever I go there. I really appreciate the high quality of service that Crestmont provides its customers.

32nd Anniversary Thank you so much for making our 32nd Anniversary very special. Your entire staff truly made this a once in a lifetime experience! I love my new car! The bottle of champagne at dinner was wonderful. Thank you again for making our day special!!